E-service quality: an internal, multichannel and pure service perspective
Barrutia, José M., Charterina, Jon, Gilsanz, Ainhize
Published in The Service industries journal (01.12.2009)
Published in The Service industries journal (01.12.2009)
Get full text
Journal Article
What behavioral beliefs could robot-served hotels focus on to attract potential consumers?
Zubizarreta-Barrenetxea, Leire, Barrutia, Jose M., Marcos, Aitor
Published in Journal of vacation marketing (01.10.2024)
Published in Journal of vacation marketing (01.10.2024)
Get full text
Journal Article
Organic label's halo effect on sensory and hedonic experience of wine: A pilot study
Apaolaza, Vanessa, Hartmann, Patrick, Echebarria, Carmen, Barrutia, Jose M.
Published in Journal of sensory studies (01.02.2017)
Published in Journal of sensory studies (01.02.2017)
Get full text
Journal Article
Salesperson empowerment in Spanish banks: A performance-driven view
Barrutia, José M, Charterina, Jon, Gilsanz, Ainhize
Published in Journal of financial services marketing (01.06.2009)
Published in Journal of financial services marketing (01.06.2009)
Get full text
Journal Article
The Internet and consumer power: the case of Spanish retail banking
Barrutia, José M., Echebarria, Carmen
Published in Journal of retailing and consumer services (01.07.2005)
Published in Journal of retailing and consumer services (01.07.2005)
Get full text
Journal Article
e-Service quality: overview and research agenda
Barrutia, José M, Gilsanz, Ainhize
Published in International journal of quality and service sciences (20.03.2009)
Published in International journal of quality and service sciences (20.03.2009)
Get full text
Journal Article