General Enterprise Framework (GEF)
Motta, Gianmario, Sacco, Daniele, Barroero, Thiago
Published in Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, and Informatics (01.07.2012)
Published in Proceedings of 2012 IEEE International Conference on Service Operations and Logistics, and Informatics (01.07.2012)
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Conference Proceeding
Business Oriented Service Level Management (BOSELM): Perspectives on business-IT linkage, technology and organization issues
Motta, Gianmario, Barroero, Thiago, Sacco, Daniele, Linlin You
Published in 2013 6th International Conference on Information Management, Innovation Management and Industrial Engineering (01.11.2013)
Published in 2013 6th International Conference on Information Management, Innovation Management and Industrial Engineering (01.11.2013)
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Conference Proceeding
Forecasting in Multi-skill Call Centers: A Multi-agent Multi-service (MAMS) Approach: Research in Progress
Motta, Gianmario, Barroero, Thiago, Sacco, Daniele, Linlin You
Published in 2013 Fifth International Conference on Service Science and Innovation (01.05.2013)
Published in 2013 Fifth International Conference on Service Science and Innovation (01.05.2013)
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Conference Proceeding
Design of Performance Aware Service Systems: A Conceptual Framework and a Case Study
Motta, Gianmario, Barroero, Thiago, Telese, Ivo
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
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Conference Proceeding
Sustainable Service Level Agreements
Barroero, T., Motta, G., Durante, M.
Published in 2011 IEEE International Conference on Services Computing (01.07.2011)
Published in 2011 IEEE International Conference on Services Computing (01.07.2011)
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Conference Proceeding
Aligning IT Service Levels and Business Performance: A Case Study
Barroero, Thiago, Motta, Gianmario, Pignatelli, Giovanni, Bochicchio, Mario, Longo, Antonella, Raffone, Alessandra
Published in 2010 IEEE International Conference on Services Computing (01.07.2010)
Published in 2010 IEEE International Conference on Services Computing (01.07.2010)
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Conference Proceeding
Right Sizing Customer Care: An Approach for Sustainable Service Level Agreements
Barroero, T., Motta, G., Della Vedova, M.
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
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Conference Proceeding
Higher Education Curricula for Services Science
Motta, G, Barroero, T, Pignatelli, G
Published in 2011 International Conference on Computer and Management (CAMAN) (01.05.2011)
Published in 2011 International Conference on Computer and Management (CAMAN) (01.05.2011)
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Conference Proceeding