Service Level Analysis method - SLAM
Motta, G, Pignatelli, G, Barroero, T, Longo, A
Published in 2010 3rd International Conference on Computer Science and Information Technology (01.07.2010)
Published in 2010 3rd International Conference on Computer Science and Information Technology (01.07.2010)
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Conference Proceeding
Sustainable Service Level Agreements
Barroero, T., Motta, G., Durante, M.
Published in 2011 IEEE International Conference on Services Computing (01.07.2011)
Published in 2011 IEEE International Conference on Services Computing (01.07.2011)
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Conference Proceeding
Right Sizing Customer Care: An Approach for Sustainable Service Level Agreements
Barroero, T., Motta, G., Della Vedova, M.
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
Published in 2011 International Joint Conference on Service Sciences (01.05.2011)
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Conference Proceeding
Higher Education Curricula for Services Science
Motta, G, Barroero, T, Pignatelli, G
Published in 2011 International Conference on Computer and Management (CAMAN) (01.05.2011)
Published in 2011 International Conference on Computer and Management (CAMAN) (01.05.2011)
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Conference Proceeding