Trend spotting and service innovation
Andreassen, Tor W., Lervik-Olsen, Line, Calabretta, Giulia
Published in Journal of service theory and practice (01.01.2015)
Published in Journal of service theory and practice (01.01.2015)
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Journal Article
Customer engagement in evolving technological environments: synopsis and guiding propositions
Hollebeek, Linda D., Sprott, David E., Andreassen, Tor W., Costley, Carolyn, Klaus, Phil, Kuppelwieser, Volker, Karahasanovic, Amela, Taguchi, Takashi, Ul Islam, Jamid, Rather, Raouf Ahmad
Published in European journal of marketing (09.09.2019)
Published in European journal of marketing (09.09.2019)
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Journal Article
Image Congruence and the Adoption of Service Innovations
Kleijnen, Mirella, de Ruyter, Ko, Andreassen, Tor W.
Published in Journal of service research : JSR (01.05.2005)
Published in Journal of service research : JSR (01.05.2005)
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Journal Article
Beyond traditional word-of-mouth
Blazevic, Vera, Hammedi, Wafa, Garnefeld, Ina, T. Rust, Roland, Keiningham, Timothy, W. Andreassen, Tor, Donthu, Naveen, Carl, Walter
Published in International journal of service industry management (17.06.2013)
Published in International journal of service industry management (17.06.2013)
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Journal Article
The value of different customer satisfaction and loyalty metrics in predicting customer retention, recommendation, and share-of-wallet
Keiningham, Timothy L., Cooil, Bruce, Aksoy, Lerzan, Andreassen, Tor W., Weiner, Jay
Published in Managing service quality (17.07.2007)
Published in Managing service quality (17.07.2007)
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Journal Article
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
Larivière, Bart, Bowen, David, Andreassen, Tor W., Kunz, Werner, Sirianni, Nancy J., Voss, Chris, Wünderlich, Nancy V., De Keyser, Arne
Published in Journal of business research (01.10.2017)
Published in Journal of business research (01.10.2017)
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Journal Article
Competing through innovation: Let the customer judge
Kurtmollaiev, Seidali, Lervik-Olsen, Line, Andreassen, Tor W.
Published in Journal of business research (01.12.2022)
Published in Journal of business research (01.12.2022)
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Journal Article
Does parent satisfaction with a childcare provider matter for loyalty?
Keiningham, Timothy L, Aksoy, Lerzan, Andreassen, Tor W, Estrin, Demitry
Published in The Journal of consumer marketing (01.12.2006)
Published in The Journal of consumer marketing (01.12.2006)
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Journal Article