Enhancing CSR and purchase intent in service recovery: investigating the interplay of prosocial compensation, hedonic and luxury purchases
Alhouti, Sarah (Sa’arah), Lindsey Hall, Kristina (Kris), Baker, Thomas L.
Published in The Journal of services marketing (05.08.2024)
Published in The Journal of services marketing (05.08.2024)
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Journal Article
Corporate social responsibility authenticity: Investigating its antecedents and outcomes
Alhouti, Sarah, Johnson, Catherine M., Holloway, Betsy Bugg
Published in Journal of business research (01.03.2016)
Published in Journal of business research (01.03.2016)
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Journal Article
Customers need to relate: The conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah, Wright, Scott A., Baker, Thomas L.
Published in Journal of business research (01.01.2021)
Published in Journal of business research (01.01.2021)
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Journal Article
Web of Lies: Drivers and Consequences of Social Media (In)Authenticity
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Journal Article
Book Review
Responding to service failures with prevention framed donations
Alhouti, Sarah, Wright, Scott A, Baker, Thomas L
Published in The Journal of services marketing (27.09.2019)
Published in The Journal of services marketing (27.09.2019)
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Journal Article
The Thin Line between Love and Hate of Attention: The Customer Shopping Experience
Alhouti, Sarah, Gillespie, Erin Adamson, Chang, Woojung, Davis, Lenita
Published in Journal of marketing theory and practice (02.10.2015)
Published in Journal of marketing theory and practice (02.10.2015)
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Journal Article
THE COMPLEX WEB OF VALUES: THE IMPACT ON ONLINE PRIVACY CONCERNS AND PURCHASE BEHAVIOR
Alhouti, Sarah, Johnson, Catherine M, D'Souza, Giles
Published in Journal of electronic commerce research (01.02.2016)
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Published in Journal of electronic commerce research (01.02.2016)
Journal Article