The Relationship between E- Service Quality and Ease of Use On Customer Relationship Management (CRM) Performance: An Empirical Investigation In Jordan Mobile Phone Services
Wahab, Samsudin, Al-Momani, Kaled, Noor, Nor Azila Mohd
Published in Journal of internet banking and commerce : JIBC (01.04.2010)
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Published in Journal of internet banking and commerce : JIBC (01.04.2010)
Journal Article