Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry
Kettunen, Petri, Ämmälä, Mikko, Sauvola, Tanja, Teppola, Susanna, Partanen, Jari, Rontti, Simo
Published in Product-Focused Software Process Improvement
Published in Product-Focused Software Process Improvement
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