Exploring alternative antecedents of customer delight
Kumar, Anand, Olshavsky, Richard W, King, Maryon F
Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2001)
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Published in Journal of consumer satisfaction, dissatisfaction, and complaining behavior (01.01.2001)
Journal Article
Touchy subjects
King, Maryon F, Fraedrich, John P, Hill, Ronald Paul
Published in Marketing health services (01.07.1995)
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Published in Marketing health services (01.07.1995)
Magazine Article