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Solomon, Michael R., Surprenant, Carol, Czepiel, John A., Gutman, Evelyn G.
Published in Journal of marketing (1985)
Published in Journal of marketing (1985)
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Journal Article
Consumer Affairs Audits: Evaluation and Analysis
Rosenberg, Larry J., Czepiel, John A., Cohen, Lewis C.
Published in California management review (01.04.1977)
Published in California management review (01.04.1977)
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