System and method for enhancing call center performance
WILLAMOWSKI JUTTA K, COLOMBINO TOMMASO, GRASSO MARIA ANTONIETTA, CASTELLANI STEFANIA, MARTIN DAVID S, GERARD GRÉGOIRE
Year of Publication 08.12.2015
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Year of Publication 08.12.2015
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System and method for enabling an environmentally informed printer choice at job submission time
WILLAMOWSKI JUTTA K, CIRIZA VICTOR, GRASSO MARIA ANTONIETTA, HOPPENOT YVES
Year of Publication 26.02.2013
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Year of Publication 26.02.2013
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SYSTEM AND METHOD FOR ENVIRONMENTALLY NOTIFYING CHOICE OF PRINTER AT JOB INSTALLATION
VICTOR CHIRISA, JUTTA K WILLAMOWSKI, EVE OPENO, MARIA ANTONIETTA GRASSO
Year of Publication 05.01.2012
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Year of Publication 05.01.2012
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SYSTEM AND METHOD FOR ENABLING AN ENVIRONMENTALLY INFORMED PRINTER CHOICE AT JOB SUBMISSION TIME
WILLAMOWSKI JUTTA K, CIRIZA VICTOR, GRASSO MARIA ANTONIETTA, HOPPENOT YVES
Year of Publication 22.12.2011
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Year of Publication 22.12.2011
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SYSTEM AND METHOD FOR ENHANCING CALL CENTER PERFORMANCE
WILLAMOWSKI JUTTA K, COLOMBINO TOMMASO, GRASSO MARIA ANTONIETTA, CASTELLANI STEFANIA, GERARD GREGOIRE, MARTIN DAVID S
Year of Publication 06.06.2013
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Year of Publication 06.06.2013
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METHOD AND SYSTEM FOR ASSISTING USER TO CORRECT DEVICE PROBLEM, AND METHOD FOR PREPARING SYSTEM
CANCEDDA NICOLA, CASTELLANI STEFANIA, O'NEILL JACKI, GRASSO ANTONIETTA MARIA
Year of Publication 27.09.2007
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Year of Publication 27.09.2007
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Method for determining changing time of assistance to higher assistance level for e.g. recovering paper parking in laser printer, involves determining time based on information concerning prior and current user interactions with server
ROULLAND FREDERIC, GRASSO MARIA ANTONIETTA, CASTELLANI STEFANIA, COURSIMAULT JEAN-MARC
Year of Publication 04.11.2011
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Year of Publication 04.11.2011
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