Controlling Customer Logistics Service
Heskett, James L.
Published in International journal of physical distribution & logistics management (01.05.1994)
Published in International journal of physical distribution & logistics management (01.05.1994)
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Journal Article
Surviving a Customer's Rage
Hart, Christopher W L, Heskett, James L, Sasser, W Earl
Published in Successful meetings (01.04.1991)
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Published in Successful meetings (01.04.1991)
Magazine Article