Service system well-being: conceptualising a holistic concept
Leo, Wei Wei Cheryl, Laud, Gaurangi, Yunhsin Chou, Cindy
Published in International journal of service industry management (02.12.2019)
Published in International journal of service industry management (02.12.2019)
Get full text
Journal Article
Adverse behavioral and relational consequences of service innovation failure
Liao, Shuling, Chou, Cindy Yunhsin, Lin, Tzu-Han
Published in Journal of business research (01.04.2015)
Published in Journal of business research (01.04.2015)
Get full text
Journal Article
Servicing through digital interactions andwell-being in virtual communities
Chou, Cindy Yunhsin, Leo, Wei Wei Cheryl, Chen, Tom
Published in The Journal of services marketing (28.03.2022)
Published in The Journal of services marketing (28.03.2022)
Get full text
Journal Article
Enhancing online rapport experience via augmented reality
Huang, Tseng-Lung, Mathews, Shane, Chou, Cindy Yunhsin
Published in The Journal of services marketing (06.12.2019)
Published in The Journal of services marketing (06.12.2019)
Get full text
Journal Article
Understanding post-pandemic market segmentation through perceived risk, behavioural intention, and emotional wellbeing of consumers
Sawang, Sukanlaya, Lee, Chia-Chi, Chou, Cindy Yunhsin, Vighnesh, Nanjangud Vishwanath, Chandrashekar, Deepak
Published in Journal of retailing and consumer services (01.11.2023)
Published in Journal of retailing and consumer services (01.11.2023)
Get full text
Journal Article
Digital transformation for crisis preparedness: service employees’ perspective
Leo, Wei Wei Cheryl, Laud, Gaurangi, Chou, Cindy Yunhsin
Published in The Journal of services marketing (28.02.2023)
Published in The Journal of services marketing (28.02.2023)
Get full text
Journal Article
Service system well-being: scale development and validation
Laud, Gaurangi, Chou, Cindy Yunhsin, Leo, Wei Wei Cheryl
Published in International journal of service industry management (13.04.2023)
Published in International journal of service industry management (13.04.2023)
Get full text
Journal Article
Employee perceived meaning of work and service adaptive behavior: a psychological resourcefulness perspective
Chou, Cindy Yunhsin, Shen, Yung-Cheng, Wu, Po-Han, Lin, Heng-Yu
Published in Service business (01.12.2022)
Published in Service business (01.12.2022)
Get full text
Journal Article
Working consumers’ psychological states in firm-hosted virtual communities
Leo, Wei Wei Cheryl, Chou, Cindy Yunhsin, Chen, Tom
Published in International journal of service industry management (15.08.2019)
Published in International journal of service industry management (15.08.2019)
Get full text
Journal Article
“Yes, I know you”: the role of source familiarity in the relationship between service adaptive behavior and customer satisfaction
Shen, Yung-Cheng, Lin, Heng-Yu, Chou, Cindy Yunhsin, Wu, Po Han, Yang, Wei-Hao
Published in Journal of service theory and practice (26.08.2022)
Published in Journal of service theory and practice (26.08.2022)
Get full text
Journal Article
Inter-firm relational resources in cloud service adoption and their effect on service innovation
Chou, Cindy Yunhsin, Chen, Ja-Shen, Liu, Yu-Ping
Published in The Service industries journal (12.03.2017)
Published in The Service industries journal (12.03.2017)
Get full text
Journal Article