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Service encounters and service relationships: Implications for research
by
Czepiel
, John
A
.
Published in
Journal of business research
(1990)
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Measuring and Modeling the Effects of Long-Term Buyer–Seller Relationships in Corporate Financial Services Markets
by
Reddy, Srinivas K.
,
Czepiel
, John
A
.
Published in
Journal of business research
(01.11.1999)
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