Service Quality in the Northern Ireland Hospitality Industry
O'Neill, Martin, Watson, Helen, McKenna, Margaret
Published in Managing service quality (01.06.1994)
Published in Managing service quality (01.06.1994)
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Journal Article
Diving into service quality - the dive tour operator perspective
O'Neill, Martin A., Williams, Paul, MacCarthy, Martin, Groves, Ronald
Published in Managing service quality (01.06.2000)
Published in Managing service quality (01.06.2000)
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Journal Article
The effects of survey timing on perceptions of service quality
O'Neill, Martin A., Palmer, Adrian J., Beggs, Rosalind
Published in Managing service quality (01.04.1998)
Published in Managing service quality (01.04.1998)
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Journal Article