by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Year of Publication 2018

Year of Publication 1999

by Singh, Kuldeepak
Year of Publication 2021

by Sanders, Nada R., 1957-
Year of Publication 2021

by Chopra, Sunil, 1960-, Meindl, Peter, 1970-
Year of Publication 2007

by Kaňovská, Lucie, 1979-, Tomášková, Eva, 1978-
Year of Publication 2009

by Chopra, Sunil, 1960-, Meindl, Peter, 1970-
Year of Publication 2010

by Humby, Clive, Hunt, Terry, 1955-, Phillips, Tim, 1967-
Year of Publication 2007

by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.
Year of Publication 2009

by Bell, Chip R., 1944-, Patterson, John R. 1951-
Year of Publication 2007

by Timm, Paul R., 1943-
Year of Publication 2014

by Culík Končitíková, Gabriela, 1987-, Barešová, Petra, Geletová, Tereza, Mintělová, Kateřina, Mlček, Lukáš
Year of Publication 2015

by Reason, Ben, Løvlie, Lavrans, 1969-, Flu, Melvin Brand, 1966-
Year of Publication 2016

by Watkinson, Matt
Year of Publication 2013

Year of Publication 2011

by Chopra, Sunil, 1960-, Meindl, Peter, 1970-
Year of Publication 2016

by Collica, Randall S.
Year of Publication 2017

Year of Publication 2017

by Pine, B. Joseph, 1958-, Gilmore, James H., 1959-
Year of Publication 2011

by Polaine, Andrew, Løvlie, Lavrans, 1969-, Reason, Ben
Year of Publication 2013