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Customer relationship management (CRM) and the financial performance of small and medium enterprises in dynamic environment: An investigation in Vietnamese tourism industry = Řízen...
by
Ngo, Vu Minh
Year of Publication
2018
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Services marketing : integrating customer focus across the firm
by
Zeithaml, Valarie A.
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Bitner, Mary Jo
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Gremler, Dwayne D.
Year of Publication
2018
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Digital trust : social media strategies to increase trust and engage customers
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Connolly, Barry
Year of Publication
2020
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Bezonomie
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Dumaine, Brian
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2021
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Budování vztahů se zákazníky prostřednictvím sociálních sítí v oblasti e-commerce v ČR = Building customer relationships with the use of social networks in e-commerce in the Czech...
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Bartók, Otto
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Budování vztahů se zákazníky prostřednictvím sociálních sítí v oblasti e-commerce v ČR = Building customer relationships with the use of social networks in e-commerce in the Czech...
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Bartók, Otto
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2021
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Lean UX : creating great products with agile teams
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Gothelf, Jeff
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Seiden, Josh
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2021
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Jak na skvělou zákaznickou péči
by
Roženský, Mário
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2021
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Strategie digitálního marketingu : komplexní přístup k budování strategie pro on-line marketing
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Kingsnorth, Simon
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2022
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Influencer marketing : who really influences your customers?
by
Brown, Duncan, 1960-
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Hayes, Nick
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2008
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Customer needs and strategic management : left-right circles analysis
by
Chen, Zhihui, 1953-
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Ko, Joseph H. L.
,
Wong, Conrad
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Tai, Diamond
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2022
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Factors Affecting Customer Satisfaction: Evidence from Beauty and Cosmetic Online Shopping in Vietnam = Faktory ovlivňující spokojenost zákazníků při on-line nákupu kosmetických vý...
by
Nguyen Thi Nhu, Thuan
Year of Publication
2022
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Factors Affecting Customer Satisfaction: Evidence from Beauty and Cosmetic Online Shopping in Vietnam = Faktory ovlivňující spokojenost zákazníků při on-line nákupu kosmetických vý...
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Nguyen Thi Nhu, Thuan
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2022
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Řízení a zlepšování kvality
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Blecharz, Pavel, 1959-
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2023
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B2B customer engagement strategy : an introduction to managing customer experience
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Prior, Daniel D.
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2023
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Handbook of research on customer loyalty
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2022
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Contemporary selling : building relationships, creating value
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Johnston, Mark W.
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Marshall, Greg W.
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2022
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Digital economy for customer benefit and business fairness
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2020
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Aktivní vztah k zákazníkům pomocí CRM : strategie, praktické příklady a scénáře
by
Wessling, Harry, 1968-
Year of Publication
2003
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Budoucnost konkurence : spoluvytváření jedinečné hodnoty se zákazníkem
by
Prahalad, C. K., 1941-
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Ramaswamy, Venkatram
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2005
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customer relationship management
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