Making IT lean applying lean practices to the work of IT

• Main Authors: Williams, Howard (Author), Duray, Rebecca (Author)
• Corporate Author: EBSCO Publishing (firma)
• Format: eBook
• Language: English
• Published: Boca Raton, FL : CRC Press, c2013
• Subjects: IT profese; IT firmy; IT služby; informační technologie; management; ekonomická efektivnost; operační management; IT professions; IT firms; IT services; information technology; economic efficiency; operations management; monografie; elektronické knihy; monographs; electronic books

Table of Contents:

• Preface
• Introduction
• The work of IT
• The OM perspective
• The lean improvement model
• Lean problem solving : identifying and understanding problems
• Lean problem solving : identifying and managing solutions
• Lean IT service management
• Implementing and sustaining lean IT improvements
• Looking at lean IT